• Collecting feedback from the key people who will use, support, or be impacted by your solution is essential for refining it. This input helps you identify necessary adjustments, address potential issues early, and ensure the final version is practical and effective. 

• By incorporating stakeholder perspectives, you significantly increase the solution’s chances of successful implementation and long-term acceptance.

• A feedback register is a structured tool for collecting, organising, and reviewing feedback from various stakeholders in a consistent and systematic manner. This feedback may come from team members, staff within a department, or even external stakeholders. Feedback can be gathered in two forms. 

• Formal feedback uses deliberate tools or methods—such as online surveys, structured focus groups, or recorded and analysed face-to-face discussions—to produce documented insights. 

• Informal feedback, on the other hand, occurs naturally during casual conversations, such as during lunch or hallway chats. Despite being less structured, informal feedback can provide valuable insights and should be recorded in the register so it can be reviewed and used to improve processes, solutions, or workplace practices.

• Feedback can take many forms depending on the purpose behind collecting it. Sometimes it is used to assess how well an employee or process is performing and to highlight areas where improvement is needed. At other times, feedback may be used to recognise contributions, express appreciation, or encourage personal and professional development.

• While a feedback register is flexible enough to record all types of feedback, in the context of this unit it has a more targeted purpose. Here, the feedback register is intended to capture evaluation information gathered from others, focusing specifically on how effective your implemented solution is. This includes identifying what is working well, where adjustments may be required, and how the solution could be improved to better meet workplace needs.

You can gather two basic types of evaluation feedback.
Quantitative data tells us how much, how many, how often.
Qualitative data tells us about attitudes, perceptions, experiences and behaviours.

• Certain feedback register tools streamline the entire feedback process by enabling both the collection and recording of data in one system. Online survey tools are a common example—they allow you to design and distribute a survey through email, while the system automatically captures and organises all responses.

• This makes it easier to gather structured feedback, store it securely, and prepare it for later analysis.

• Feedback registers vary in functionality. Some are simple tools that only record feedback—for instance, distributing paper feedback forms and later transferring the responses into an electronic spreadsheet. 

• However, there are many additional ways to gather feedback depending on the workplace and the type of information needed. These include conducting interviews, asking targeted questions during team meetings, or observing staff as they perform a task or use a new solution and documenting the results. 

• Digital methods are also effective, such as posting requests for input on social media apps or providing online or intranet-based feedback forms. These options allow feedback to be collected systematically from a wide range of stakeholders.

• A feedback register is a structured tool that allows you to gather feedback in a consistent, organised way. By recording stakeholder comments, concerns, and suggestions systematically, you can clearly identify what needs improvement and make informed decisions about refining your solution. This approach ensures that revisions are based on reliable input rather than assumptions, ultimately strengthening the effectiveness and suitability of the final solution.